Return-Path: <team@foreflight.com>
Delivered-To: craig@dapaero.com
Received: from gator4254.hostgator.com
	by gator4254.hostgator.com with LMTP
	id 2D+eF3lkBWPhrAwAcizydQ
	(envelope-from <team@foreflight.com>)
	for <craig@dapaero.com>; Tue, 23 Aug 2022 18:36:25 -0500
Return-path: <team@foreflight.com>
Envelope-to: craig@dapaero.com
Delivery-date: Tue, 23 Aug 2022 18:36:25 -0500
Received: from outbyoip12.pod23.use1.zdsys.com ([192.161.149.42]:41342)
	by gator4254.hostgator.com with esmtps  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
	(Exim 4.95)
	(envelope-from <team@foreflight.com>)
	id 1oQdRV-003ZJd-Rj
	for craig@dapaero.com;
	Tue, 23 Aug 2022 18:36:25 -0500
Received: from zendesk.com (unknown [10.221.24.47])
	by outbyoip12.pod23.use1.zdsys.com (Postfix) with ESMTP id 4MC5G32SyBz14K2q
	for <craig@dapaero.com>; Tue, 23 Aug 2022 23:36:11 +0000 (UTC)
Date: Tue, 23 Aug 2022 23:36:11 +0000
From: ForeFlight Support <team@foreflight.com>
Reply-To: ForeFlight Support <team@foreflight.com>
To: DAP AERO <craig@dapaero.com>
Message-ID: <L7MYR63QPV2_6305646af0064_473fbea2ecb9683272ba_sprut@zendesk.com>
In-Reply-To: <A5710EC9-07DB-4943-A6E1-B863B28300FC@dapaero.com>
 <L7MYR63QPV2_630535afcef47_423fa9190cb96088771_sprut@zendesk.com>
References: <L7MYR63QPV2@zendesk.com>
 <L7MYR63QPV2_630515b4a5ece_413f9d286cb95c648699_sprut@zendesk.com>
 <L7MYR63QPV2_630523b880f16_3e3fdf518cb96c698497_sprut@zendesk.com>
 <A5710EC9-07DB-4943-A6E1-B863B28300FC@dapaero.com>
 <BDA88123-EED1-4D36-B96D-BE5E02A1E309@dapaero.com>
 <A3013B16-1D1F-46F2-A11A-922D73BDD651@dapaero.com>
Subject: ForeFlight Re: ForeFlight Question (craig@dapaero.com iPad7,4
 OS:15.6.1 App:14.7 [ForeFlight Pro Plus USA, Oct 28, 2016 - Oct 3, 2022] @Aug
 23, 10:58 AM PDT) [BB2...
Mime-Version: 1.0
Content-Type: multipart/alternative;
 boundary="--==_mimepart_6305646b2f50b_473fbea2ecb9683273d3";
 charset=utf-8
Content-Transfer-Encoding: 7bit
X-Delivery-Context: event-id-8381824642199
Auto-Submitted: auto-generated
X-Auto-Response-Suppress: All
X-Mailer: Zendesk Mailer
X-Zendesk-From-Account-Id: 43a203e
DKIM-Signature:  v=1; a=rsa-sha256; c=relaxed/relaxed; d=foreflight.com;
 q=dns/txt; s=zendesk2; t=1661297771;
 bh=7GpU3A1ANjqXcEyRG9NNM2o0hWsUxRW70ndCURz5d94=;
 h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding;
 b=umKpwB5OKb3/89zs4FRsCADk+2zJ/sRK1KP3vCcu3BgPbOW4E2TrKOn7I1dPxBbGlbxrTC6POuSBeIykNyDcwKmPXSbzP0Wg71cP/dPumeiYe1BpgGllpfOtpA9T3YEEaOODh2N+D4cC+dTszIRPuSdnt3wl4eMBQGMOX8jWd0YpnDBTul293k2Tc5uLei9mSQxDnWxXAYV0UuvuohYIwj6ZDwCYGxhC14bpQuqvf85u+frqajvbFf8Xfd5AB3WPKmm2fg41JczKqneEg1rm9IYHERC5NO7HV4m1fVNQ7xhEhst7MjAP3N5AV13SfjngXtX2L00ew1x9dfufIAMX3w==
X-Spam-Status: No, score=-0.2
X-Spam-Score: -1
X-Spam-Bar: /
X-Spam-Flag: NO


----==_mimepart_6305646b2f50b_473fbea2ecb9683273d3
Content-Type: text/plain;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##


Hello Craig,

Austin here.

Are you still experiencing ForeFlight Mobile crashing? We have an interna=
l engineering case open and our engineers have identified the problem. Wh=
ile we don't have a timeframe for when a fix may be put in place, please =
know we are working on correcting this. We have had a couple of pilots re=
port back that the crashes are no longer occurring though. =


Standing by,

Austin
Pilot Support Team
team@foreflight.com
www.foreflight.com

[ForeFlight Support Center] (https://foreflight.com/support/support-cente=
r/)
[ForeFlight Video Library] (https://foreflight.com/support/video-library/=
)
[ForeFlight Mobile Pilot's Guide](https://foreflight.com/ipad/guide/pdf)



Ticket ID: 1251476









[L7MYR6-3QPV2]=

----==_mimepart_6305646b2f50b_473fbea2ecb9683273d3
Content-Type: text/html;
 charset=utf-8
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html>
<html><head>
<title></title>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8">=
</meta>
<style type=3D"text/css">
/* CLIENT-SPECIFIC STYLES */
body {background-color:#fff !important;}
body, table, td, a { -webkit-text-size-adjust: 100%; -ms-text-size-adjust=
: 100%;}
table, td { mso-table-lspace: 0pt; mso-table-rspace: 0pt; }
img { -ms-interpolation-mode: bicubic; }
/* RESET STYLES */
img { border: 0; height: auto; line-height: 100%; outline: none; text-dec=
oration: none; }
table { border-collapse: collapse !important; }
body { height: 100% !important; margin: 0 !important; padding: 0 !importa=
nt; width: 100% !important; text-align: left; }
/* iOS BLUE LINKS */
a[x-apple-data-detectors] {
    color: inherit !important;
    text-decoration: none !important;
    font-size: inherit !important;
    font-family: inherit !important;
    font-weight: inherit !important;
    line-height: inherit !important;
}
/* MOBILE STYLES */
@media screen and (max-width: 600px) {
  .img-max {
    width: 100% !important;
    max-width: 100% !important;
    height: auto !important;
  }
  .img-gone {
    display:none;
  }
  .max-width {
    max-width: 100% !important;
  }
  .mobile-wrapper {
    width: 85% !important;
    max-width: 85% !important;
  }
  .mobile-padding {
    padding-left: 5% !important;
    padding-right: 5% !important;
  }
  .footer-links {
    display:block;
    width:100% !important;
    line-height:22px;
  }
}
/* ANDROID CENTER FIX */
div[style*=3D"margin: 16px 0;"] { margin: 0 !important; }
</style>
</head>
<body style=3D"margin: 0 !important; padding: 0 !important; background-co=
lor: #ffffff; -webkit-font-smoothing:antialiased; font-family: 'Helvetica=
 Neue', Helvetica, Arial, sans-serif; font-weight: normal;" bgcolor=3D"#f=
fffff">
<!-- <div style=3D"color: #FFFFFF; font-size: 1px; display: none;">##- Pl=
ease type your reply above this line -##</div> --> =

<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
    <tbody><tr>
        <td align=3D"center" valign=3D"top" width=3D"100%" bgcolor=3D"#1e=
374f" style=3D"background: #1e374f;" height=3D"64px">
            <!--[if (gte mso 9)|(IE)]>
            <table align=3D"center" border=3D"0" cellspacing=3D"0" cellpa=
dding=3D"0" width=3D"600">
            <tr>
            <td align=3D"center" valign=3D"top" width=3D"600">
            <![endif]-->
            <table align=3D"center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"100%" style=3D"max-width:650px;">
                <tbody><tr height=3D"10"></tr>
                <tr>
                    <td valign=3D"top" style=3D"text-align:center;" align=
=3D"center">
                        <img height=3D"44" width=3D"163" src=3D"http://cl=
oudfront.foreflight.com/assets/email/logo-header@2x.png" align=3D"center"=
></img>
                    </td>
                </tr>
            </tbody></table>
            <!--[if (gte mso 9)|(IE)]>
            </td>
            </tr>
            </table>
            <![endif]-->
        </td>
    </tr>
    <tr>
        <td align=3D"center" height=3D"100%" valign=3D"top" width=3D"100%=
" bgcolor=3D"#fff" style=3D"padding: 20px 15px;" class=3D"mobile-padding"=
>
            <!--[if (gte mso 9)|(IE)]>
            <table align=3D"center" border=3D"0" cellspacing=3D"0" cellpa=
dding=3D"0" width=3D"580">
            <tr>
            <td align=3D"center" valign=3D"top" width=3D"580">
            <![endif]-->
            <!-- Holding Container -->
            <table align=3D"center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"100%" style=3D"max-width:580px;">
                <tbody><tr>
                    <td align=3D"center" valign=3D"top" style=3D"padding:=
0px; font-family: Open Sans, Helvetica, Arial, sans-serif;">
                        <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody><tr>
                                <td align=3D"center" bgcolor=3D"#ffffff" =
style=3D"border-radius: 0 0 3px 3px;">
                                    <table cellspacing=3D"0" cellpadding=3D=
"0" border=3D"0" width=3D"100%">
                                        <tbody><tr>
                                            <td style=3D"color: #000; fon=
t-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-weight: no=
rmal; text-align: left; line-height: 24px; font-size: 15px; margin: 0 0 1=
0px; padding: 0;" align=3D"left">
                                                <p dir=3D"ltr">Hello Crai=
g,</p><p dir=3D"ltr">Austin here.</p><p dir=3D"ltr">Are you still experie=
ncing ForeFlight Mobile crashing? We have an internal engineering case op=
en and our engineers have identified the problem. While we don't have a t=
imeframe for when a fix may be put in place, please know we are working o=
n correcting this. We have had a couple of pilots report back that the cr=
ashes are no longer occurring though. </p><p dir=3D"ltr">Standing by,</p>=
<p dir=3D"ltr">Austin<br></br>Pilot Support Team<br></br>team@foreflight.=
com<br></br><a href=3D"http://www.foreflight.com" rel=3D"noreferrer">www.=
foreflight.com</a></p><p dir=3D"ltr">[ForeFlight Support Center] (<a href=
=3D"https://foreflight.com/support/support-center/" rel=3D"noreferrer">ht=
tps://foreflight.com/support/support-center/</a>)<br></br>[ForeFlight Vid=
eo Library] (<a href=3D"https://foreflight.com/support/video-library/" re=
l=3D"noreferrer">https://foreflight.com/support/video-library/</a>)<br></=
br>[ForeFlight Mobile Pilot's Guide](<a href=3D"https://foreflight.com/ip=
ad/guide/pdf" rel=3D"noreferrer">https://foreflight.com/ipad/guide/pdf</a=
>)</p><p dir=3D"ltr">Ticket ID: 1251476</p>
                                            </td>
                                        </tr>
                                    </tbody></table>
                                </td>
                            </tr>
                      </tbody></table>
                    </td>
                </tr>
            </tbody></table>
            <!--[if (gte mso 9)|(IE)]>
            </td>
            </tr>
            </table>
            <![endif]-->
        </td>
    </tr>
    <!-- Footer -->
    <tr>
        <td align=3D"center" valign=3D"top" width=3D"100%" bgcolor=3D"#ff=
f" style=3D"background: #fff;">
            <!--[if (gte mso 9)|(IE)]>
            <table align=3D"center" border=3D"0" cellspacing=3D"0" cellpa=
dding=3D"0" width=3D"600">
            <tr>
            <td align=3D"center" valign=3D"top" width=3D"600">
            <![endif]-->
            <table align=3D"center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"100%" style=3D"max-width:650px;">
				<tbody><tr>
				  <td height=3D"15"></td>
				</tr>
				<tr>
					<td height=3D"20" style=3D"height:20px; border-top:1px solid #ececec=
;"></td>
				</tr>
				<tr>
					<td align=3D"left">
						<p style=3D"color: #000; font-family: 'Helvetica Neue', Helvetica, =
Arial, sans-serif; font-weight: normal; text-align: center; line-height: =
24px; font-size: 15px; margin: 0 0 10px; padding: 0;" align=3D"center" di=
r=3D"ltr">
						  <a style=3D"text-decoration:none; color:#2c97de; padding-right:2p=
x;" href=3D"http://www.foreflight.com/pricing">Purchase or Renew</a> =E2=80=
=A2 <a style=3D"text-decoration:none; color:#2c97de; padding-left:2px; pa=
dding-right:2px;" href=3D"https://www.foreflight.com/support/support-cent=
er">Support</a> =E2=80=A2 <a style=3D"text-decoration:none; color:#2c97de=
; padding-left:2px;" href=3D"https://blog.foreflight.com/">Latest News</a=
>
						</p>
					</td>
				</tr>
                <tr height=3D"20"></tr>
            </tbody></table>
            <!--[if (gte mso 9)|(IE)]>
            </td>
            </tr>
            </table>
            <![endif]-->
        </td>
    </tr>
</tbody></table>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[L7MYR6-3QPV2]</span>
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none">  <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction">    <link itemprop=3D"url" href=3D"https://suppo=
rt.foreflight.com/hc/requests/1251476"></link>    <meta itemprop=3D"name"=
 content=3D"View ticket"></meta>  </div></div></body></html>

----==_mimepart_6305646b2f50b_473fbea2ecb9683273d3--
